Verse hair studio
Salon Policies
At Verse Hair Studio, we want every appointment to feel easy, considered, and worth your time. A little preparation helps us give you the best experience possible.
Please take a moment to review our salon policies before your appointment.
Thanks for being here. We look forward to seeing you in the chair.
Guests, Children, & Pets
To maintain a comfortable and safe environment for everyone, we do not allow guests, children, or pets in the salon.
Consultations & Hair History
Your hair goals matter, and so does the health of your hair. Please share your inspiration photos and be honest about your hair history, including previous color, at-home treatments, and chemical services.
Some services may require a consultation before booking. Your stylist may recommend a different approach or multiple appointments to help achieve your desired result while maintaining hair integrity.
Photography & Social Media
The salon and your stylist may use photos and/or videos of your hair for social media and marketing. You may opt out at any time by informing your stylist.
Independent Stylists
At Verse Hair Studio, all stylists operate as independent contractors. Your stylist may have additional policies.
Questions?
Not sure which service to book or which policy applies to you? Reach out to your stylist before your appointment. We're happy to help.
Retail Products & Refunds
VERSE retail products may be exchanged within 14 days of purchase. Brushes, tools, and hair extensions are final sale. No refunds on services. All sales are final.
Service Adjustments & Concerns
Your experience matters to us. If you have concerns about your results, please contact your stylist within 7 days of your appointment so we can discuss the best next step. Adjustments are to perfect the original service only. We do not offer refunds on any service.
Adjustment eligibility and timing may vary depending on the service and stylist. Changes in preference or services performed elsewhere may be handled differently from concerns about the original service.
Harassment, discrimination, bullying, threatening behavior, or repeated disrespect toward any stylist, other clients, or salon employees will not be tolerated and will result in being banned and/or legally trespassed.
Cancellations & Rescheduling
We understand that plans change. If you need to cancel or reschedule, please provide at least 48 hours' notice.
Appointment changes or cancellations made 24-48 hours before the appointment start time will be charged 50% of the scheduled service cost. Same-day cancellation and no-shows will be charged 100% of the scheduled service cost.
Late Arrivals
We ask that you arrive on time so your appointment can begin as planned. If you're running late, please contact your stylist as soon as possible.
Arrivals 15+ minutes late may require adjusting or rescheduling the service. Late arrivals may result in shortened services and/or rescheduling of the full appointment. Appointment change/cancellation fees still apply.
Appointments
Appointments can be booked through our online booking system or directly with your preferred stylist. If you're unsure what type of appointment to book, reach out before scheduling, and we'll help point you in the right direction.
Pricing, Payment, & Fees
Service pricing and booking details are available through your stylist's booking page. Final pricing may vary based on hair length, density, product usage, service complexity, and the time required. Your stylist is responsible for discussing any significant changes to the service or expected cost.
A card on file is required to book any appointments. Appointments without a valid card on file may be canceled. A different payment method can be used during appointment checkout.
Verse Hair Studio accepts electronic forms of payment and exact amounts of cash. We cannot provide change for cash payments. A 4% service fee will be added to card transactions to help offset payment processing costs.
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